Zap Support Join the waitlist
Inside Intercom

Stop the back-and-forth. See the issue. Ship the fix.

Ask customers to record their screen with one click in Intercom. Zap.Support returns a video plus console logs, network data, device info, and steps—so your team can diagnose and resolve in minutes.

Join the waitlist See how it works

Edge-fast on Cloudflare • No installs for customers • Works with engineering handoff

Workflow: Intercom → one-click screen recording → video + logs returned to the same conversation
Illustration of Zap.Support recording flow inside Intercom.
The problem today

Support lacks context

  • Vague tickets like “it’s not working”
  • Endless follow-ups to get basics
  • Hard-to-reproduce bugs
The Zap.Support way

One click, full clarity

  • Screen recording shows the issue
  • Technical data: console + network + device
  • Clean handoff to engineering
Simple as 1-2-3

Works where your team already is—Intercom

  1. 1

    Install

    Add Zap.Support to Intercom in 2 minutes.

  2. 2

    Request

    Ask for a recording with a single click.

  3. 3

    Resolve

    Receive video + logs right inside the thread.

Prefer async? Customers record on their time. Your team reviews with all context—no Zoom required.

Why teams should choose Zap.Support

From hours to minutes

Purpose-built recordings

One-click capture for customers—no installs, no confusion.

Debug data included

Console errors, network traces, device info gathered automatically.

Clean handoff

Share a single link to engineering or create a ticket with full context.

Higher first-touch resolution

Tier-1 agents solve more without escalation.

Great for non-technical users

Recording is easier than describing complex issues.

Async across time zones

Perfect for global teams—record now, resolve later.

Built for your entire team

One tool, seamless workflow

For Support

  • Fewer emails and calls
  • Faster first-response & resolution
  • Happier customers

For Engineering

  • Repro steps captured on video
  • Console + network attached
  • Less back-and-forth to gather info

For Product

  • Real-world evidence of friction
  • Spot UX issues quickly
  • Prioritize with confidence
Security & Privacy

Built for trust

  • Data encrypted in transit & at rest
  • Scoped, expiring links for shared recordings
  • Optional blur for sensitive fields
  • Access controls for your team

Running on Cloudflare’s global edge for performance and isolation.

Edge-fast Privacy-first Enterprise-ready
Real use-cases

See what teams solve with Zap.Support

Debug frontend issues

Broken checkout, flaky buttons, odd states—the recording plus logs make it obvious.

Replace screenshares

Skip the meeting. Customers record; your team reviews with full context.

Upgrade bug reports

Create engineering tickets that start with evidence—not guesswork.

FAQ

Answers to common questions

Does Zap.Support require customers to install anything?

No. Recording starts from the Intercom conversation—no downloads required.

What data do you capture?

Screen video, console logs, network requests, device/browser info, and optional step tracking—only for the session the customer records.

How is data secured?

Everything is encrypted in transit & at rest. You can blur sensitive fields and restrict access within your team.

Will this work with our engineering tools?

Yes. Share a single link or attach the package in your ticketing system for a clean handoff.

Resolve tickets in minutes—try Zap.Support

Join the early access list and be the first to get the Intercom app.

Join the waitlist